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Occupational health and associated services

Occupational health and associated services

The new provider through the NPS Occupational Health and Associated Services Framework (NPS-PSU-0012-14) is Care First.

02 November 2015

There is regular activity on mini-competitions for occupational health services.

The previous All Wales Contract for the Employee Assistance Programme has now expired.

We have already hit our first price break with over 30,000 public sector employees now able to access the service.

There are 2 levels of service available on the framework, core and enhanced.

Services available under the enhanced service level include:

  • 24/7 telephone counselling, advice and information specialist access (no switchboard, all calls answered by BACP accredited counsellors within the UK)
  • 24/7 management support line
  • online CBT
  • online counselling
  • Face 2 Face Counselling (available within 5 days of initial contact within 20 miles of employees home or work)
  • Welsh speaking counsellors available for Face 2 Face counselling
  • Care First Lifestyle website (comprehensive online health and wellbeing library portal)
  • Care First Zest (interactive health, wellbeing and fitness management programme, available online, or as an app)
  • dedicated service manager
  • professional launch and awareness programme, including marketing and awareness material
  • service integration and setup of key referral routes (unions/HR/managers)
  • detailed management information reports.

Customer guidance is available on Sell2Wales.

For further information please contact: NPSPeopleServices&utilities@wales.gsi.gov.uk.